Campus

Revenue Operations Analyst

Full-Time in NY, NY - Marketing and Admissions

Campus

We're on a mission to make a world-class education affordable and accessible for all. Campus helps deliver online two-year degree programs featuring live classes led by faculty from the world's top universities.

We’re forming a powerhouse team of some of the most dedicated program advisors and admissions counselors, talented marketing and growth experts, and innovative engineers and designers — all of whom envision a world in which our students can choose their own academic path without the strain of debt wearing them down. We’re looking for a full-time Revenue Ops Analyst to join the Admissions and Marketing Team

The Role

This Sales & Marketing Operations Analyst will act as a subject matter expert for operational excellence within the admissions organization while also supporting the marketing and student experience teams.

In this role, you will own defining and documenting processes with support of admissions and marketing leadership. You will also own the optimization of supporting technology including: Salesforce, Pardot, Ring Central, Zoom, along with new solutions that the company may implement.

The Sales and Marketing Operations Analyst will own both supporting and enabling the admissions through optimized process and technical expertise. This individual must possess technical knowledge and analytical skills that will enable to admissions team to reach our goals.

Day in the life:

Support the admissions team as a resource for optimizing processes and technology. Provide support to ensure metrics are tracked properly and the team is enabled to optimize their time. Provide daily optimization support for Salesforce and regular reporting. Serve as a technical and process resource between internal admissions, marketing, product, student experience and senior leadership teams.

What You’ll Do

  • Provide support to internal customers as the go-to resource for Salesforce, providing clear, concise data, telling the story of revenue opportunities and results for the company.
  • Create and maintain custom Salesforce objects, workflow automations, and rules to ease processes
  • Create and maintain custom Pardot objects, workflows and consistency with Salesforce
  • Ensure Salesforce database is optimized with updated contacts and account information
  • Develop Reports and Dashboards to create a wealth of information from data stored in Salesforce for various departments including Executive team
  • Provide forecasting, data-driven analysis, monitoring of trends in KPIs, creation of data visualizations and reports
  • Roll out process improvement efforts and tools for the sales and marketing teams
  • Partner with Marketing leadership to assist with the routing, distribution, and assignment of leads
  • Identify opportunities for operational improvements within the admissions process and from individual team members
  • Create and maintain custom of Salesforce objects to ease processes
  • Ongoing maintenance and management of Salesforce (CRM) and integrated tools, which include Live Chat(Intercom), Scheduling (Calendly) and Contact Centre system (Ring Central). This involves keeping the documented related policies and operational procedures for each communication channel up to date, as well as being responsible for updates to settings and resolution of maintenance issues that arise.

Experience and Skills Required

  • Salesforce (Lighting)
  • Pardot ( Lightning)
  • Very comfortable working with other marketing and communications platforms (e.g. RingCentral, Intercom, Zoom)
  • Ability to communicate effectively with both decision makers and users
  • Strong time management and organizational skills
  • Balance of sales, technical, and creative thinking skills
  • Ability to operate in an entrepreneurial environment
  • BA/BS degree preferred
  • Must demonstrate extremely strong quantitative and analytical skills
  • Minimum of 4 years experience providing operational or analytics support to sales and or marketing teams
  • Experience working with communications platforms (phone system, live chat, email) to create reporting and develop operational process is highly desirable